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Quality Manual Based on ISO 9001 for Building Maintenance

Ayman Alshehri, Ibrahim Motawa, and Stephen Ogunlana
School of the Built Environment, Heriot-Watt University, Riccarton Campus, Edinburgh EH14 4AS
Abstract—The growth in the significance of building maintenance (BM) as a proportion of the output of the construction industry has led to a growing awareness of the need to manage and maintain buildings effectively. In Saudi Arabia, practically the projects in Riyadh city based on the annual report from high commission for development of Riyadh City (HCDR) in 2014, the total governmental construction projects was (2824) with total cost around SR 181 billion that not include the operation and maintenance projects that cost SR 10 billion in 2014. However, this segment of the industry struggles for improving the building maintenance industry in proper way. During the last decades, different quality management concepts, including total quality management (TQM), six sigma, lean management, Lean Six Sigma and International Organisation for Standardization (ISO) series of standards have been applied by many different organisations to improve business performance. Introducing the Quality Management concepts (QMCs) into the Saudi maintenance industry might be a step in the right direction to improve the current situation and resolve its problems. The main purpose of the present study is to evaluate the degree of readiness of Saudi building maintenance industry towards the implementation of QMC and the most effective quality management concept to be used in the industry. Therefore, this study identifies and assesses the available QMCs for BM industry. Several interviews and four focus group sessions were conducted. The perception of managerial about QMC is investigated and analysed. Results show a high degree of misunderstanding of QMC approach, tools and methodology in public sector. The study indicates several barriers impeding the implementation of QMC in the Saudi building maintenance industry. 
Index Terms—quality management concepts, building industry, public Sector

Cite: Ayman Alshehri, Ibrahim Motawa, and Stephen Ogunlana, "Quality Manual Based on ISO 9001 for Building Maintenance," International Journal of Structural and Civil Engineering Research, Vol. 6, No. 1, pp. 65-70, February 2017. doi: 10.18178/ijscer.6.1.65-70
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